Refund policy

RETURN & REFUND POLICY

We hope you love your LAVIC pieces. If something isn’t quite right, eligible items may be returned within 14 days of delivery.

RETURN ELIGIBILITY

To be eligible for a return, items must be:

• Unworn, unused, and unwashed
• In their original condition
• Returned with all original tags attached
• Free from stains, makeup, deodorant marks, perfume, smoke, pet hair, odors, damage, or other signs of wear

Items that do not meet these conditions will not be accepted and will not qualify for store credit.

STORE CREDIT

PRE-ORDER CANCELLATIONS
If a pre-order item cannot ship by the estimated ship date shown at checkout, we will email you with a revised date. You may then choose to cancel the pre-order for a full refund to your original payment method, or keep your order and wait for the new date.
To cancel a delayed pre-order, contact support@bylavic.com with your order number before the item ships. Once a pre-order ships, this Return & Refund Policy applies as usual.

LAVIC does not offer refunds to the original payment method for change-of-mind returns, including returns due to fit, size, color preference, or personal preference.

Approved returns will be issued as LAVIC store credit for the eligible merchandise value.

Original shipping charges are non-refundable.

STARTING A RETURN

To request a return, please contact support@bylavic.com within 14 days of delivery and include your order number and the item(s) you would like to return.

Please do not send an item back without first contacting us and receiving return instructions.

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective. We recommend using a trackable shipping service, as LAVIC is not responsible for return packages lost in transit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact support@bylavic.com as soon as possible with your order number and photos of the issue so we can make it right.

These situations are reviewed separately from change-of-mind returns.

FINAL SALE

Items clearly marked Final Sale at the time of purchase are not eligible for return or store credit, except where required by applicable law.

EXCHANGES

Because LAVIC collections are produced in limited quantities, we cannot guarantee that another size or color will be available for a direct exchange.

If you need a different size or color, contact us at support@bylavic.com. If the item is eligible for return, store credit can be issued after the return is received and approved, and you may use that credit toward another available item.

RETURN INSPECTION & STORE CREDIT

Once your return is received, LAVIC will inspect the item to confirm that it meets our return conditions. If approved, store credit will be issued.

LAVIC reserves the right to decline returns that do not meet the conditions stated in this policy.

Questions about returns can be sent to support@bylavic.com.